If you have unexpected problems with paying send a message. We take pride in our packing techniques. The following is a recent feedback statement regarding the quality of our packing. I could swear they take a hammer to some of the packages, especially if the letters F R A G I L E are on the package. Because of this, please help us identify any damage early and document it well so that we and you do not lose out on damaged merchandise.
If the box is damaged when your package arrives please take a picture showing the damaged area on the box. When the box is damaged there is a good chance the item(s) inside are also damaged. For china include pictures of the front and back of the damaged piece(s). Please let us know within 48 hours if you have received damaged merchandise. If your item is damaged you must keep it in it's original packing and box for a damage claim to be filed.
We will provide you the information needed to file your claim for breakage. In the rare case that your item is not insured we will pay the damage claim directly to you. In the description of each item is stated the condition of the item, New or Previously Owned. Every effort is made to disclose any damage, manufacturing flaws or blemishes.
Pictures are included showing all imperfections we recognize. This is a NO SMOKING household and it always has been. We believe every problem is an opportunity to achieve a win-win for both parties. The item "Vintage Hand Forged Iron Gothic Fire Place Tool Set Blacksmith" is in sale since Saturday, October 14, 2017. This item is in the category "Home & Garden\Home Improvement\Heating, Cooling & Air\Fireplaces & Stoves\Pokers, Tools & Sets". The seller is "anntiquerose" and is located in Afton, Minnesota.This item can be shipped to United States.